Privacy Policy
DTEC PRO LTD is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.
1. Who We Are
DTEC PRO LTD is a family-run Mechanical, Electrical, Instrumentation, Control and Automation (MEICA) engineering company established in 2019 and based in Bideford, North Devon.
Company Name: DTEC PRO LTD
Registered Address: The Old Stables Business Park, Abbotsham Road, Bideford, North Devon, EX39 3QW
Email: info@dtecpro.co.uk
Telephone: 01237 751440
2. Information We Collect
We may collect and process the following information:
Information You Provide
Name
Email address
Telephone number
Postal address
Information provided through contact forms
Information provided when requesting quotations or services
Company name
Information We Collect Automatically
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Website usage data
Pages visited
Date and time of visits
This information helps us improve our website and services.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries
Provide quotations and services
Manage client relationships
Process contractual obligations
Improve our website and services
Send relevant business communications
Comply with legal and regulatory obligations
We only collect information that is necessary for these purposes.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Consent
Contractual necessity
Legitimate business interests
Compliance with legal obligations
5. Sharing Your Information
We do not sell, rent or trade personal information.
We may share information with:
Professional advisers
Service providers who support our business operations
Regulatory authorities where required by law
IT and website hosting providers
Any third parties are required to process data securely and in accordance with applicable data protection laws.
6. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
While we strive to protect your personal information, no internet transmission can be guaranteed as completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.
When information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your personal data
Restrict processing of your information
Object to processing
Request transfer of your data
Withdraw consent where applicable
To exercise any of these rights, please contact us using the details provided above.
9.Cookies
Our website may use cookies to improve functionality and user experience.
Cookies are small files stored on your device that help us understand website usage and improve performance.
You can control or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.
10. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
Any updates will be published on this page.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
DTEC PRO LTD
The Old Stables Business Park, Abbotsham Road, Bideford, North Devon, EX39 3QW
info@dtecpro.co.uk
01237 751440
13. Complaints
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
Website: Information Commissioner's Office